Privacy Policy

This Privacy Policy explains how Dale Partners Ltd (Company No: 16492205), trading as “Our HMO” (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or services.

1. Information We Collect

We may collect and process:

  • Contact details: name, email, phone number, address (e.g. landlord enquiry forms, consultation bookings).

  • Property details: property type, address, rental information (for rent proposals).

  • Tenant information (if we manage a property): identity verification (ID), tenancy agreements, references, rent payment records.

  • Financial details: bank account information (for paying landlords / handling rent collection).

  • Technical data: cookies, IP address, browser/device type.

2. How We Use Your Information

We use your information to:

  • Provide services: guaranteed rent, HMO management, deal sourcing.

  • Communicate with landlords, tenants, and contractors.

  • Handle legal, compliance, and licensing requirements.

  • Manage rent collection and payments (if applicable).

  • Improve our services and website.

3. Lawful Basis for Processing

We process your data under the lawful bases of:

  • Contract (to deliver management agreements, rent guarantee contracts).

  • Legal obligation (to comply with housing/HMO licensing, AML checks, and tenancy laws).

  • Legitimate interest (to market our services to prospective landlords, unless you opt out).

  • Consent (for email marketing, if you choose to subscribe).

4. Sharing Your Data

We do not sell your data. We may share it with:

  • Professional service providers: solicitors, accountants, letting agents, contractors.

  • Local councils (for HMO licensing and compliance).

  • Client Money Protection (CMP) scheme and Redress Scheme (as required).

  • HMRC or regulators if required by law.

5. Data Retention

  • Landlord enquiries: up to 2 years.

  • Tenancy records: up to 6 years after tenancy ends (to meet housing and legal requirements).

  • Financial records: 6 years (for HMRC and accounting).

6. Your Rights (UK GDPR)

You have the right to:

  • Request access to your data.

  • Ask for corrections or deletions.

  • Object to processing or restrict processing.

  • Withdraw consent for marketing.

  • Lodge a complaint with the ICO (www.ico.org.uk).

7. Cookies

Our site may use cookies to track usage and improve functionality. You can disable cookies in your browser.

8. Contact Us

Data Controller: Dale Partners Ltd
📍 Registered Office: 11 Church Gardens, London, W5 4HH, UK
📧 info@dalepartners.co.uk
📞 [Insert phone]